Legal
Privacy Policy
This Privacy Policy explains how ClipFlow collects and uses personal data when you visit the website, create an account, purchase credits or subscriptions, and generate AI-assisted video content.
1. Who we are
The data controller for the service is Clipflow. For privacy requests, contact [email protected].
Registered address: Avenue 51 NEW YORK.
2. What data we collect
We may collect account details, billing data, project metadata, uploaded media, generated clips, support requests, and technical usage information such as IP address, browser information, and service logs.
3. Why we process personal data
We process data to provide the platform, authenticate users, generate videos, prevent abuse, process payments, support customers, improve reliability, and comply with legal obligations.
4. Legal bases
Depending on the situation, we rely on contract performance, legitimate interests, legal obligations, and consent for optional cookies or marketing where applicable.
5. Processors and service providers
We may use cloud infrastructure, payment processors, authentication and database providers, analytics tools, and AI model providers to deliver the service. These providers process data on our behalf or as independent controllers where applicable.
6. International transfers
Where personal data is transferred outside the European Economic Area, we aim to use appropriate safeguards such as standard contractual clauses or equivalent transfer mechanisms offered by our providers.
7. Retention
We retain personal data only for as long as necessary to operate the service, maintain security and records, resolve disputes, and comply with legal obligations. Uploaded and generated media may be removed earlier according to product rules or account actions.
8. Your rights
If you are in the EEA or UK, you may have rights to access, rectify, erase, restrict, object, and request portability of your personal data, as well as the right to lodge a complaint with your local supervisory authority.
9. Security
We use technical and organizational measures intended to protect data against unauthorized access, loss, misuse, and disclosure. No online service can guarantee absolute security.
10. Contact
To exercise your privacy rights or ask questions, contact [email protected].